Is not easy...

Is not easy to be in customer service... I'm struggling. LOL. These few days taxi hirers kept flooding my phone. There one stupid hirer early morning called me said when can collect his taxi. I checked for him and told him that next day u can collect liao.. Then he said "Why so long ah!!! So many days still haven get repaired?? U know i loss of income for so many few days le.. Why u all do so slow ah!!!" I explained to him liao then after a few hours he called back again asking the same stupid question!! &*%&^$^%$^%(*&(* Everyday answer to this kind of hirer make me very pek cek sia... Multitasking everyday, Serve hirer, answer calls, divert calls.. so many stuff.
Today i transfer my call to my colleague cos i could not handle.. Blood boiling liao...
Yesterday my colleague on leave. So another colleague came and helped me out at the counter. 15 accidents case!! Lucky he helped me if nt i will die over there sia! No time to do other stuff lor. OT till 630 then i went off liao.
Learning new stuff everyday. Hw to talk and explain to hirer and control the situation u are in. Hope another 1 month plus can finish learning what i need to learn! Strive for the best!!

Working alone tml..

Tml my colleague will be on leave. So tomorrow I'm be 1 man show at the counter! Time to be independent liao. Hope tomorrow will go smoothly!

Spend some moment to blog what i did and thought for the past few days

Let start with my work. Next Saturday will be my 1 month in smrt. Learnt a lot from my colleagues. Starting from writing accidents reports for taxi hirers, input data, keying jobcards, GIA, answering enquires, spray painting for cars(Still no 1 yet!), servicing CNG and taking photos of damages vehicles.
I took up this job because it is a challenge for me. I don't like to serve customers and answering phone calls. I really hate it! But i asked myself this question: Why i dislike these kind of jobs? Firstly i don't like to serve customers because i find it is so troublesome and mafan!! Also i don't have the confident to speak well and communicate with customers. Since this was my weakness, i should give it a try since there is no harm. It took me a while to settle down and i find myself improving everyday. Since my colleagues speak English, it also help me improve my language!
More work to come! My executive tai chi his work to me almost every week. Each week will have at least 1 new job scope for me. Now my colleagues joked with me that I'm his godson!! Every few days would have a lecturing session with me. 2 persons in a room for at least 1/2 hr.

After mingyuan introduce to me SOKA.. i was thinking alot of stuff. I lay down on my bed on a no. of occasions and had deep thoughts of what were happening around me. There are many deep down secrets in my heart for so many years. Yet when i thought of these problems, i don't have the courage to face it. I wished someone whom i trust would listen to me when i pour out all my troubles..... Sigh. What a emo post!
Enough for today....

Woot

Blog time!!

Last tue went to soka again to watch a video on Soka Gakkai International general meeting. Expected to be a long video but turned out to be a short one! Saturday mingyuan came my hse to practice hong dou for Sunday gathering. After that brought this little boi went ard yishun! Treat him for dinner too! Sunday gathering was at Telok blangah sia... So far... haha. Met new friends, but almost all were younger than me. -,-! Gain some Buddhism knowledge from the meeting! The singing went quite smoothly... LOL. Tml going down to SOKA again! Haha

1 more week and i will get my first pay!! Wahahaha!!! 2 more months to go before my OJT finish! Today kana cheated by 1 taxi hirer. Damn. My report did not tally with the damage of his vehicle. !@$#%%^&&*. Liar sia!! Never mind treat this as a learning experience!

SOKA

Last saturday went to sing K Box with MingYuan and Loy. Haha. Threesome!! The rest not free, duty. Is quite a rush one.. a bit disappointed! HAHA!! But never mind, organize another one next month!

This been a week since i started working. I still absorbing all the information my colleagues are giving me. More to come.... I have 4 colleagues under me but i only knew 2. LOL. I still adapting to my job scope. HAHA. I took up this challenge because i never work in a service industry. At first i kind of hate it. But after a few days, i trying my best to serve those taxi hirer. Even though some of them were cunning, don't want to speak the truth and so rude. My KPI is 10min to serve 1 taxi hirer. I haven't hit my target yet but as time goes by, i think i will be able to do that!

Had been travelling to Tampines quite often because MingYuan invited me. Went to his house last Friday for some gathering. Will be attending more gathering, chanting and events organize by SSA. Next Sunday will be performing with him to sing a song! OMG. I never in my life perform in front of so many people. Should i back out? I know u will be disappointed!! LOL.
Today went to SSA for chanting. Someone was late... Walked all the way to your house. Chant for about 20min or less.. Bought the small little booklet and beads. At least you got heart, bought the pouch for me! HAHA.

Work Work Work...

Yo! Started work last thur. Went to SMRT headquarter at North bridge Rd to get my temp transport pass! wahahaha. Free transport for bus and trains! Save a lot sia! after which went back to woodlands depot. Shocked that there was only 1 person handling customer service! OMG die liao... The title so nice Claims Supervisor... yet only 1 person under me and he gona teach me everythings sia.. LOL. He still gt leave haven clear yet. Left me alone suffer down there... chui liao la. So many stuff to learn sia.. sian lo. Tml will be my first challenge in handling taxi hirers... Hope there will nt be so much... 2nd day my boss ask me go meeting. Gt new work for me to do. I haven learn finish throw work to me liao.. OMG!!! Is a new service so start frm scratch. Mon if gt time continue on my invoice template. Hope the service dun so fast roll out if nt my telephone will start to ring like hell!

Finally....

Finally secured a job at SMRT! Is been close to 2 months since i sent my resume. I will be working as claims supervisor at Woodlands depot. Pay wise a little bit disappointed because lower my expectation by $100 buck! LOL. Tomorrow going down to Ang Mo Kio depot to give some documents and sign some stuff. Friday going to medical checkup to make sure i am healthy! LOL. Hope can start work by next week. Stay at home is so sian! Time to earn $$.

Was shocked and surprised by how my friends reacted when i said i was learning Buddhism. o.O Haha. They still couldn't believe me! Of all friends, they seemed that i will be the last to have this belief. One of my friends said... is so UNDESMOND! New nick for me! LOL. Other said i been poisoned!!!! And i will be too sinful to wash away all my evil deed! Dotzzz. Well i still exploring this religion, getting to know more stuff.