Is not easy...

Is not easy to be in customer service... I'm struggling. LOL. These few days taxi hirers kept flooding my phone. There one stupid hirer early morning called me said when can collect his taxi. I checked for him and told him that next day u can collect liao.. Then he said "Why so long ah!!! So many days still haven get repaired?? U know i loss of income for so many few days le.. Why u all do so slow ah!!!" I explained to him liao then after a few hours he called back again asking the same stupid question!! &*%&^$^%$^%(*&(* Everyday answer to this kind of hirer make me very pek cek sia... Multitasking everyday, Serve hirer, answer calls, divert calls.. so many stuff.
Today i transfer my call to my colleague cos i could not handle.. Blood boiling liao...
Yesterday my colleague on leave. So another colleague came and helped me out at the counter. 15 accidents case!! Lucky he helped me if nt i will die over there sia! No time to do other stuff lor. OT till 630 then i went off liao.
Learning new stuff everyday. Hw to talk and explain to hirer and control the situation u are in. Hope another 1 month plus can finish learning what i need to learn! Strive for the best!!